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5 Minutes Read

From Risk to Reinvention: Alicia McElroy Collins’ Vision Behind K9 Activity Club





When Alicia talks about dogs, business, and change, there’s a quiet confidence that comes from having lived through all three at once. Eleven years ago, she didn’t set out to build one of the largest and most respected dog care facilities in Northern California. She set out to solve a problem she kept seeing as a dog owner herself — and then committed fully, personally, and financially, to doing it right.

Today, K9 Activity Club is a model of what modern pet care can look like: part daycare, part boarding, part training campus, and part enrichment center. But the journey there was anything but safe or predictable.



From Commercial Lighting to Canine Care

Before dogs became her full-time focus, Alicia was already an entrepreneur. She owned a commercial lighting business with her father, working on PG&E rebate programs and running a successful operation by most traditional measures.

“It was quite successful,” she explains, “but there’s not a whole lot of fulfillment in commercial lighting.”

That search for meaning — paired with years of hands-on experience in dog sports, training, and animal care — planted the seed. Alicia had grown up surrounded by animals. Her mother was a dog trainer who worked at a veterinary clinic, and dogs were always part of her life. What she hadn’t planned on was owning a dog boarding and daycare facility.

What pushed her forward was frustration.

“I was mostly annoyed with some of my dog services,” Alicia says. “I felt like there was a lack of services. It would be so cool if all these things were in one spot.”

When a large property with an existing (but struggling) dog facility came up for sale, Alicia saw the opportunity — and the risk.







An All-In Leap of Faith

Starting K9 Activity Club wasn’t a side hustle. Alicia didn’t lease the property. She bought it.

“I really had to risk my house actually is what I had to do,” she says plainly. “It was all in or nothing.”

The existing facility had a poor reputation and needed a complete overhaul. Alicia shut it down, rebuilt the brand from scratch, remodeled the space, and simultaneously launched daycare, boarding, and specialty services — all while learning how to operate at scale.

“It desperately needed an upgrade,” she says, “and some creativity.”

What followed was years of hands-on leadership. Alicia didn’t delegate from a distance; she did every job herself first.

“I have literally done every job that I’m asking employees to do at this point,” she explains. “So I think that helps.”







Scaling Without Losing Quality

Today, K9 Activity Club employs around 50 people and hosts roughly 200 dogs on site per day, including about 120 dogs in daycare alone. Scaling to that level required constant reinvention.

“We went from having systems for 15 dogs a day, to 25, to 50, to four groups,” Alicia says. “Every stage required new systems and new plans.”

Despite that growth, quality never became negotiable. The facility is consistently ranked at the top by local publications like Press Democrat and Bohemian, earning “Best of” recognition year after year.

“I’m a little obsessed about maintaining being the best,” Alicia admits. “And teaching the team how to keep doing that.”

That obsession is grounded in responsibility. This isn’t retail. This isn’t a product.

“We’re dealing with live animals here,” she says. “This isn’t like selling t-shirts.”







Serving Two Customers at Once

One of Alicia’s most insightful observations is that dog care businesses don’t actually have one customer — they have two.

“The dogs are the ones who actually experience our service,” she explains. “Their owners are the ones who pay for it.”

That distinction shapes everything from staff training to intake procedures. Alicia frequently has to tell clients “no” — not because it’s bad for business, but because it’s better for the dog.

“They think they want a certain service,” she says. “And me saying, ‘No, that’s going to be too stressful for your dog,’ is part of our job.”

When done correctly, the dogs themselves become the proof.

“They pull to come in and play,” Alicia says. “That’s what convinces the human client.”



Rethinking Boarding, Training, and Daycare

COVID forced a major reckoning across the pet care industry. With travel down and offices closed, boarding demand dropped sharply. Alicia responded by pivoting fast.

“I had just started a training program a couple of months before COVID,” she says. “So we had the framework.”

She doubled down — and it worked. K9 Activity Club now operates the largest dog training facility in Northern California, built around a flexible, semi-private model.

Instead of rigid weekly classes, training sessions run every hour, Monday through Friday, from late morning through early evening.

“If you like us and we’re a good fit philosophically,” Alicia explains, “we will find a way to make the timing work for you.”

This adaptability has become a core competitive advantage.







The Rise of Enrichment

As work-from-home reshaped daily routines, Alicia noticed a shift in what dogs — and owners — needed most.

“Enrichment’s really in,” she says.

Enrichment goes beyond exercise. It’s about engaging a dog’s mind through novel experiences. At K9 Activity Club, that means themed months, curated activities, and sensory exploration.

“We have a sniffari,” Alicia explains, “where we hide unique smells throughout a room.”

In another example, she literally brought a farm indoors.

“I brought in a saddle, horse manure, sheep’s wool — things these dogs would never encounter otherwise.”

The goal isn’t novelty for novelty’s sake. It’s mental health, stimulation, and quality of life.



Looking Ahead: Expansion and Innovation

Alicia isn’t done building. She’s actively exploring a second physical location and considering expansion into underserved areas like Napa and St. Helena.

At the same time, she’s launched an entirely new venture: Nuzzle, a professional pet-sitting marketplace designed as a safer, more qualified alternative to platforms like Rover.

To be listed on Nuzzle, sitters must have real, professional experience — not just a profile and a promise.

“None of my employees would leave a gate open,” Alicia says. “That’s training.”

The platform allows K9 Activity Club to support clients even when the facility is full — without sacrificing trust or standards.

“It’s terrible business to just say ‘good luck,’” she notes. “Now we don’t have to.”







A Business Built on Adaptation

After more than a decade, Alicia’s outlook is pragmatic and forward-looking.

“This is an industry where we have to stay creative,” she says. “And keep changing as needed.”

Her success isn’t rooted in one service or one idea. It’s rooted in responsiveness — to dogs, to clients, and to cultural shifts.

From risking her home to reshaping an industry niche, Alicia has built more than a dog care facility. She’s built a living system — one that evolves, adapts, and keeps raising the bar for what “best in class” really means.

And if the past eleven years are any indication, she’s just getting started.

If you want to visit K9 Activity club online visit k9activityclub.com







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02.04.2026

From a Family Dream to a Community Anchor: An Interview with Cary Rich of Rise and Shine Child Care

Starting a business is rarely a straight line—but for Josiah and Cary Rich, the journey of building Rise and Shine Child Care has been shaped by family, faith, resilience, and a deep commitment to children. What began as a simple idea to support a growing family has evolved into a multi-center child care operation serving some of the most vulnerable age groups in Sonoma County and beyond.In this interview, Cary reflects on the origins of Rise and Shine Child Care, the unexpected turns that guided its growth, and the vision that continues to shape its future.A Simple Question That Sparked It AllRise and Shine Child Care, formerly Rich Family Daycare Home, was born not from a business plan, but from necessity. Cary recalls a time when she and her husband were young parents with three small children. Her husband, Josiah, was in seminary school, working nights, while Cary stayed home caring for their babies.“He had come home one day and said, ‘What do you think about starting daycare?’”The idea seemed surprising at first, but it made sense. Both Cary and Josiah had early experience working in family child care as teenagers. With a growing family and limited income, they needed something sustainable—something that allowed them to stay together while earning a living.“And that’s how it started,” Cary explains.What followed was a decision that would define decades of their lives.Growing Through Education and ExperienceAs the family child care began to take shape, Cary made a strategic move to support the business long-term. She enrolled in early childhood development courses, initially to improve the marketability of their program.That education became the foundation for steady growth. The family moved from a small home in Fulton, California, to Santa Rosa, expanding their licensed capacity from six children to twelve.“It’s by the grace of God that we were very successful,” Cary says. “Families loved us.”During this period, Cary and Josiah also grew their own family—from three children to six—while continuing to care for other families’ children full time. Homeschooling, Preschool, and an Unexpected ExpansionOne pivotal turning point came when one of their children developed serious medical challenges. With older kids bringing home illnesses from school, Cary and Josiah made the difficult decision to homeschool.This choice, made in 1992—long before homeschooling was mainstream—sparked another evolution in the business.“Our clients were like, ‘You’re homeschooling? We would like to keep our kids with you if you could start a preschool.’”Soon, parents were asking for kindergarten. Then more. Over time, Rise and Shine, previously Rich Family Daycare Home, transitioned into something unique: a private school structure operating under a daycare license, serving children from infancy through high school.“We were basically homeschooling other people’s children,” Cary explains.They filed private school affidavits with the state of California and operated legally for years, becoming what Cary describes as “second parents” to many children. More Than Child Care: Stories That Last a LifetimeThe impact of Rise and Shine extended far beyond education. Cary shares one story that still stands out—a 16-year-old mother whose infant stayed with them for months due to unstable circumstances.“Years later, she called us to thank us for those early years of support,” Cary says. “She was married, had two more kids, and was doing really well.”Stories like this weren’t rare. Many families relied on Rise and Shine during their most challenging seasons, trusting Cary and her husband with their children far beyond normal hours.Adapting to Economic ChangeWhen the economy crashed in 2008, private schooling became less feasible for many families. In response, Rise and Shine returned to its roots—focusing on licensed family child care for infants through kindergarten.It was a practical shift, but one that kept the business stable during uncertain times.What no one could predict was what would come next. Losing Everything—and Rebuilding StrongerIn 2017, devastating wildfires swept through the region, destroying Josiah and Cary’s home—and with it, their business.“That was our only source of income,” Cary says.Rather than waiting for direction, Cary became the first child care provider to contact licensing authorities to ask what steps to take. Her proactive approach led to statewide policy discussions, and her experience became a model for handling future disasters affecting child care providers.She was invited to meet with state leaders, including Speaker Nancy Pelosi, to discuss how emergencies uniquely impact family child care.Through grants, waivers, and temporary relocations, Rise and Shine reopened—first in another licensed home, then in a church, and eventually as a fully licensed child care center. The Rise of Rise and Shine Child Care CentersIn April 2018, Rise and Shine Child Care Center officially opened its doors. Though intended to be temporary, the location served families for over two years as Cary navigated zoning challenges and facility shortages.By 2019, they secured a permanent lease. In August 2020, the first permanent center opened—followed by a second in October 2022.Most recently, Rise and Shine expanded again, opening a third center in Rohnert Park in July 2025.Each center focuses exclusively on infants under the age of two, addressing one of the most critical gaps in child care availability.Expanding Services to Support FamiliesGrowth hasn’t just been about locations. Rise and Shine has expanded its services to better support families, including:In-house subsidiesDiapers and wipesNutritious meals and food programsThese additions reflect Josiah and Cary’s understanding of the real challenges parents face—especially working families with infants.Marketing Through Trust and VisibilityIn the early years, Rise and Shine, formerly Rich Family Daycare Home, relied entirely on word of mouth. Today, the organization maintains a strong digital presence.They’re active on Facebook and Instagram, have begun exploring TikTok, and maintain a robust website that’s become a teaching tool in the child development community.“Our website is actually used as a model,” Cary shares. “Santa Rosa Junior College and Sonoma State use it to show other child care businesses what their website should look like.”It’s a testament to how far the business has come—from a home-based daycare to a regional example of best practices. Looking Ahead: 2026 and BeyondAll three Rise and Shine centers currently serve infants, but families continue to ask about preschool options.“There are a lot of preschools in Sonoma County,” Cary explains. “But the economy is changing.”With many preschools closing, Josiah and Cary see a potential opportunity to expand into preschool education—creating a natural progression for children already enrolled as infants.Still, after years of rapid growth, Cary is thoughtful about what comes next.“I kind of hope to level off,” she says. “Keep the three centers, with the potential of adding a preschool.”Then she adds, with a smile, “Our business always seems to have a life of its own.”A Legacy Built on Open DoorsRise and Shine Child Care is more than a business—it’s a reflection of Josiah and Cary Rich’s life, values, and unwavering commitment to children and families.From a young family seeking stability, to a trusted community institution shaped by resilience and compassion, the story of Rise and Shine is proof that sometimes the most impactful journeys begin with a simple question—and the courage to say yes.As Cary puts it best, “As long as the doors are open, we’ll keep walking through them.”You can visit Rise and Shine's website at https://riseandshinesoco.com/

02.02.2026

From Healing to Innovation: How Novato Chiropractor Douglas DeSalvo Built a Whole-Person Practice

On a quiet January afternoon, a recorded conversation unfolded that revealed far more than a professional biography. It offered a thoughtful look into the life, philosophy, and future vision of a longtime Bay Area chiropractor whose career has spanned decades of change in both healthcare and business. What emerged from the interview with Douglas DeSalvo, DC, was a story rooted in service, curiosity, and a commitment to evolving with the times while staying grounded in purpose.A Calling That Began EarlyDouglas DeSalvo’s journey into chiropractic care began not in a classroom, but through personal experience. As a young teenager, he struggled with lower back pain—something many students can relate to. His mother worked for a chiropractor at the time, and that early exposure changed the course of his life.“I became a chiropractor because I had really good experience with chiropractic,” DeSalvo explained. Growing up in Marin County during the 1970s, he witnessed the profession gaining momentum. By the age of 18, he had been treated by four different chiropractors, all of whom helped him. That consistency planted a seed.As he began thinking seriously about his future, one realization stood out: he enjoyed helping people. Chiropractic care felt like a natural fit. After speaking with a colleague about the path forward, he completed the prerequisites, enrolled in chiropractic college, and quickly discovered he had found his stride.“The first quarter of chiropractic college was nine classes… and I got straight A’s in all of them,” he recalled. “I realized, okay, if I can do this, I could do anything.”Building a Practice the Old-Fashioned WayDr. DeSalvo entered practice in 1987, starting in Kentfield before opening his own office in El Cerrito a year later. For 20 years, he commuted from Novato to the East Bay, steadily building a reputation and patient base. Eventually, the long drive prompted a shift.In 2006, he took over an underperforming practice in Novato, essentially starting from scratch. The early challenge was familiar to many entrepreneurs: simply covering overhead and getting the word out.“In the old days… you had referrals and the yellow pages and maybe newspaper,” he said. Today, outreach looks very different. While the internet has transformed how people find care, DeSalvo has largely avoided paid advertising. Instead, growth has come organically—through referrals, local connections, and patients searching for trusted care.A well-known local family name helped too. With deep roots in the community, many new patients walked in already feeling a sense of familiarity.A Whole-Person Approach to Care What sets Dr. DeSalvo’s Novato practice apart is its integrated, family-centered approach. Over time, the clinic evolved beyond traditional chiropractic care to address the whole person—body, mind, and lifestyle.His daughter, Alana, is a Certified Functional Nutritionist. Her work focuses on identifying subclinical imbalances through detailed lab testing, including blood, urine, stool, and hair analysis. “She puts together the map for people to figure out where the subclinical imbalances are that could lead to a significant disease,” DeSalvo shared. Blood sugar regulation and inflammation are two of her core focus areas.His wife, Angela DeSalvo, contributes as an Intuitive Life Coach, helping patients who want to feel more connected to their inner lives and personal direction.The practice also serves as a teaching site. As an associate faculty member with the University of Western States, DeSalvo mentors chiropractic interns, guiding them through the realities of running a practice in the field. “He’s only been here a couple of weeks and already is showing great promise,” he said of the current intern. Innovation in Spine ImagingLooking ahead, one of the most significant developments is the launch of a new imaging service next door to the clinic: Precision Spine in Motion Imaging. This satellite service uses a mobile fluoroscopy C-arm to capture motion-based images of the spine.“We can do motion imaging of the spine to see where there is instability of the ligaments that hold the spine together,” DeSalvo explained. This type of instability is often missed by standard X-rays or MRIs, particularly because MRIs are done lying down, without load on the spine.“For a disc herniation… if they’re lying down in an MRI, there’s no pressure on the disc,” he noted. 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01.29.2026

A Smarter Way to Start the Business Year

As a business owner, I love the beginning of the year. It’s a time I get set for the anticipation of the year’s successes and challenges. I also take a fresh look at my values and my business and set goals for the coming year. If you’re a business owner, here are some ways to make your business stronger in 2026:Think about how you want to grow. Business owners are risk takers; it’s part of our DNA. This is a great time to take a look at your tolerance for risk and determine how you want to scale your business. If you’re thinking about selling or retiring in the next year or two, your strategy might be very different from an owner who’s working on rapid growth. As an owner, you want to minimize your tax exposure, so you might want to invest in equipment or other improvements. If you’re planning on selling, you’ll want every dollar to go to the bottom line to add value.Your goal should always be to maximize profitability, and by the end of last year, you have 12 months’ worth of data to work with. Were there unexpected expenditures? Did the cost of goods or services increase enough that you might need to change your pricing? Are there places you could cut costs? Is there a relatively small investment (like technology) that could pay for itself by saving man-hours or eliminating errors? You probably have time now to ask big questions and dig deeper for answers.Consider making some strategic hires. In my experience, businesses are more sellable when they have a strong, capable manager running day-to-day operations. I can’t emphasize enough how critical that is to your growth and how sellable your business will be when you’re ready. If the business depends entirely on the owner, it can be hard to find the right buyer. If you’re spending all your time running the business, you won’t have time to grow it. Take a moment to assess your staff for future leaders, support their growth, or start planning a thoughtful hire.Are there gaps in your business model or your skill set that could be filled with a fractional hire? Do you need to generate more leads or convert more of the leads you get? Do you need someone to help with the simpler administrative tasks so you can be more strategic? You don’t always have to take on full-time employees to get the help you need; contractors with deep experience can cost you much less than what you’d pay for a full-time employee who might need more training or oversight.Look for ways to improve your processes and systems. This is a great time to review the components of your business model. If you touch a task more than once during a process, it’s probably a candidate for automation. Take a look at how you’re using AI; it’s a powerful tool for generating ideas for sales or marketing, planning and project management, and scripting communication across the company to make it more consistent. It can create checklists and draft emails for customers or prospects that will take you minutes to edit rather than hours to compose and type.Think about the kind of business you want to be in the new year. Take a look at your current customer base and the quality of the leads you’re getting. Are they in line with your business strategy? This might be the time to think about making tough decisions, such as firing a customer whose business is no longer profitable, or who takes up too much time and energy. You might need to sever ties with a vendor or contractor whose performance has declined. You might have to say no to opportunities you would have jumped at a couple of years ago.Once you take inventory of what’s working for you and what aligns with your values and strategy, it will be easier to make decisions about what you take on. The new year offers the chance for fresh starts and fresh approaches based on what you’ve learned about your company in the past year.Setting smart goals, writing them down, and reviewing them often will help you make sure that 2026 is a year for increased growth and profitability. If you’re thinking about retiring or selling within the next few years, this is a good time to get an idea of what your company is worth. The first step in our process is to get an opinion of value.About the Author: Antoinette Gonzales Norris is a Bay Area–based business broker with more than 25 years of experience advising entrepreneurs on growth strategy, exit planning, and maximizing enterprise value. She brings a practical, owner-focused perspective shaped by decades of helping business owners make smarter, more strategic decisions.To find out more, visit The Bay Advisors

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