When Alicia talks about dogs, business, and change, there’s a quiet confidence that comes from having lived through all three at once. Eleven years ago, she didn’t set out to build one of the largest and most respected dog care facilities in Northern California. She set out to solve a problem she kept seeing as a dog owner herself — and then committed fully, personally, and financially, to doing it right.
Today, K9 Activity Club is a model of what modern pet care can look like: part daycare, part boarding, part training campus, and part enrichment center. But the journey there was anything but safe or predictable.
From Commercial Lighting to Canine Care
Before dogs became her full-time focus, Alicia was already an entrepreneur. She owned a commercial lighting business with her father, working on PG&E rebate programs and running a successful operation by most traditional measures.
“It was quite successful,” she explains, “but there’s not a whole lot of fulfillment in commercial lighting.”
That search for meaning — paired with years of hands-on experience in dog sports, training, and animal care — planted the seed. Alicia had grown up surrounded by animals. Her mother was a dog trainer who worked at a veterinary clinic, and dogs were always part of her life. What she hadn’t planned on was owning a dog boarding and daycare facility.
What pushed her forward was frustration.
“I was mostly annoyed with some of my dog services,” Alicia says. “I felt like there was a lack of services. It would be so cool if all these things were in one spot.”
When a large property with an existing (but struggling) dog facility came up for sale, Alicia saw the opportunity — and the risk.
An All-In Leap of Faith
Starting K9 Activity Club wasn’t a side hustle. Alicia didn’t lease the property. She bought it.
“I really had to risk my house actually is what I had to do,” she says plainly. “It was all in or nothing.”
The existing facility had a poor reputation and needed a complete overhaul. Alicia shut it down, rebuilt the brand from scratch, remodeled the space, and simultaneously launched daycare, boarding, and specialty services — all while learning how to operate at scale.
“It desperately needed an upgrade,” she says, “and some creativity.”
What followed was years of hands-on leadership. Alicia didn’t delegate from a distance; she did every job herself first.
“I have literally done every job that I’m asking employees to do at this point,” she explains. “So I think that helps.”
Scaling Without Losing Quality
Today, K9 Activity Club employs around 50 people and hosts roughly 200 dogs on site per day, including about 120 dogs in daycare alone. Scaling to that level required constant reinvention.
“We went from having systems for 15 dogs a day, to 25, to 50, to four groups,” Alicia says. “Every stage required new systems and new plans.”
Despite that growth, quality never became negotiable. The facility is consistently ranked at the top by local publications like Press Democrat and Bohemian, earning “Best of” recognition year after year.
“I’m a little obsessed about maintaining being the best,” Alicia admits. “And teaching the team how to keep doing that.”
That obsession is grounded in responsibility. This isn’t retail. This isn’t a product.
“We’re dealing with live animals here,” she says. “This isn’t like selling t-shirts.”
Serving Two Customers at Once
One of Alicia’s most insightful observations is that dog care businesses don’t actually have one customer — they have two.
“The dogs are the ones who actually experience our service,” she explains. “Their owners are the ones who pay for it.”
That distinction shapes everything from staff training to intake procedures. Alicia frequently has to tell clients “no” — not because it’s bad for business, but because it’s better for the dog.
“They think they want a certain service,” she says. “And me saying, ‘No, that’s going to be too stressful for your dog,’ is part of our job.”
When done correctly, the dogs themselves become the proof.
“They pull to come in and play,” Alicia says. “That’s what convinces the human client.”
Rethinking Boarding, Training, and Daycare
COVID forced a major reckoning across the pet care industry. With travel down and offices closed, boarding demand dropped sharply. Alicia responded by pivoting fast.
“I had just started a training program a couple of months before COVID,” she says. “So we had the framework.”
She doubled down — and it worked. K9 Activity Club now operates the largest dog training facility in Northern California, built around a flexible, semi-private model.
Instead of rigid weekly classes, training sessions run every hour, Monday through Friday, from late morning through early evening.
“If you like us and we’re a good fit philosophically,” Alicia explains, “we will find a way to make the timing work for you.”
This adaptability has become a core competitive advantage.
The Rise of Enrichment
As work-from-home reshaped daily routines, Alicia noticed a shift in what dogs — and owners — needed most.
“Enrichment’s really in,” she says.
Enrichment goes beyond exercise. It’s about engaging a dog’s mind through novel experiences. At K9 Activity Club, that means themed months, curated activities, and sensory exploration.
“We have a sniffari,” Alicia explains, “where we hide unique smells throughout a room.”
In another example, she literally brought a farm indoors.
“I brought in a saddle, horse manure, sheep’s wool — things these dogs would never encounter otherwise.”
The goal isn’t novelty for novelty’s sake. It’s mental health, stimulation, and quality of life.
Looking Ahead: Expansion and Innovation
Alicia isn’t done building. She’s actively exploring a second physical location and considering expansion into underserved areas like Napa and St. Helena.
At the same time, she’s launched an entirely new venture: Nuzzle, a professional pet-sitting marketplace designed as a safer, more qualified alternative to platforms like Rover.
To be listed on Nuzzle, sitters must have real, professional experience — not just a profile and a promise.
“None of my employees would leave a gate open,” Alicia says. “That’s training.”
The platform allows K9 Activity Club to support clients even when the facility is full — without sacrificing trust or standards.
“It’s terrible business to just say ‘good luck,’” she notes. “Now we don’t have to.”
A Business Built on Adaptation
After more than a decade, Alicia’s outlook is pragmatic and forward-looking.
“This is an industry where we have to stay creative,” she says. “And keep changing as needed.”
Her success isn’t rooted in one service or one idea. It’s rooted in responsiveness — to dogs, to clients, and to cultural shifts.
From risking her home to reshaping an industry niche, Alicia has built more than a dog care facility. She’s built a living system — one that evolves, adapts, and keeps raising the bar for what “best in class” really means.
And if the past eleven years are any indication, she’s just getting started.
If you want to visit K9 Activity club online visit k9activityclub.com
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