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5 Minutes Read

From Healing to Innovation: How Novato Chiropractor Douglas DeSalvo Built a Whole-Person Practice


On a quiet January afternoon, a recorded conversation unfolded that revealed far more than a professional biography. It offered a thoughtful look into the life, philosophy, and future vision of a longtime Bay Area chiropractor whose career has spanned decades of change in both healthcare and business. What emerged from the interview with Douglas DeSalvo, DC, was a story rooted in service, curiosity, and a commitment to evolving with the times while staying grounded in purpose.

A Calling That Began Early

Douglas DeSalvo’s journey into chiropractic care began not in a classroom, but through personal experience. As a young teenager, he struggled with lower back pain—something many students can relate to. His mother worked for a chiropractor at the time, and that early exposure changed the course of his life.

“I became a chiropractor because I had really good experience with chiropractic,” DeSalvo explained. Growing up in Marin County during the 1970s, he witnessed the profession gaining momentum. By the age of 18, he had been treated by four different chiropractors, all of whom helped him. That consistency planted a seed.

As he began thinking seriously about his future, one realization stood out: he enjoyed helping people. Chiropractic care felt like a natural fit. After speaking with a colleague about the path forward, he completed the prerequisites, enrolled in chiropractic college, and quickly discovered he had found his stride.

“The first quarter of chiropractic college was nine classes… and I got straight A’s in all of them,” he recalled. “I realized, okay, if I can do this, I could do anything.”

Building a Practice the Old-Fashioned Way

Dr. DeSalvo entered practice in 1987, starting in Kentfield before opening his own office in El Cerrito a year later. For 20 years, he commuted from Novato to the East Bay, steadily building a reputation and patient base. Eventually, the long drive prompted a shift.

In 2006, he took over an underperforming practice in Novato, essentially starting from scratch. The early challenge was familiar to many entrepreneurs: simply covering overhead and getting the word out.

“In the old days… you had referrals and the yellow pages and maybe newspaper,” he said. Today, outreach looks very different. While the internet has transformed how people find care, DeSalvo has largely avoided paid advertising. Instead, growth has come organically—through referrals, local connections, and patients searching for trusted care.

A well-known local family name helped too. With deep roots in the community, many new patients walked in already feeling a sense of familiarity.

A Whole-Person Approach to Care


Daughter, Alanna, is a Certified Functional Nutritionist


What sets Dr. DeSalvo’s Novato practice apart is its integrated, family-centered approach. Over time, the clinic evolved beyond traditional chiropractic care to address the whole person—body, mind, and lifestyle.

His daughter, Alana, is a Certified Functional Nutritionist. Her work focuses on identifying subclinical imbalances through detailed lab testing, including blood, urine, stool, and hair analysis. “She puts together the map for people to figure out where the subclinical imbalances are that could lead to a significant disease,” DeSalvo shared. Blood sugar regulation and inflammation are two of her core focus areas.

His wife, Angela DeSalvo, contributes as an Intuitive Life Coach, helping patients who want to feel more connected to their inner lives and personal direction.

The practice also serves as a teaching site. As an associate faculty member with the University of Western States, DeSalvo mentors chiropractic interns, guiding them through the realities of running a practice in the field. “He’s only been here a couple of weeks and already is showing great promise,” he said of the current intern.

Angela DeSalvo contributes as an Intuitive Life Coach



Innovation in Spine Imaging

Looking ahead, one of the most significant developments is the launch of a new imaging service next door to the clinic: Precision Spine in Motion Imaging. This satellite service uses a mobile fluoroscopy C-arm to capture motion-based images of the spine.

“We can do motion imaging of the spine to see where there is instability of the ligaments that hold the spine together,” DeSalvo explained. This type of instability is often missed by standard X-rays or MRIs, particularly because MRIs are done lying down, without load on the spine.

“For a disc herniation… if they’re lying down in an MRI, there’s no pressure on the disc,” he noted. Motion imaging allows clinicians to see excessive movement and ligament damage that may be the true source of chronic neck or back pain, especially after automobile collisions.

“This is a common missed diagnosis in spine-related complaints,” he added. While the condition can be permanent, identifying it accurately changes the entire treatment conversation.


Redefining the Future of Work

After decades of hands-on practice, Dr. DeSalvo is thinking intentionally about the future. His vision includes stepping back from daily treatment while remaining involved as an owner, mentor, and teacher.

“The future looks like me teaching more… maybe another associate where I could have two associates replace me,” he said. The goal is not full retirement, but balance—continuing to contribute while creating space for travel and enjoyment with his family.

“This is fun, but we want to be able to travel a little bit more,” he shared candidly.

Advice for the Next Generation

When asked what advice he would give to aspiring chiropractors or business owners, Dr. DeSalvo kept it practical and honest.

“Be organized and… have your systems in place to run your business and promote it,” he said. For chiropractors specifically, he emphasized the importance of mastering your craft, choosing a clear path, and staying focused. He also cautioned about the financial realities of student debt, noting that many graduates now carry overwhelming loan balances.

“It’s a hard road to become a chiropractor,” he said—but for those who feel called to it, the rewards go far beyond financial measures.

A Practice Built on Purpose

From a teenage patient in Marin County to a seasoned chiropractor and mentor in Novato, Douglas DeSalvo’s story reflects the evolution of both a profession and a person. His work blends science, service, and innovation, while his outlook emphasizes balance, teaching, and presence.

As he put it simply, reflecting on this stage of life: the present is what matters most. And for the many patients and colleagues whose lives he has touched, that presence has made all the difference.

You can visit Dr.DeSalvo's website at desalvochiropractic.com/



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01.29.2026

A Smarter Way to Start the Business Year

As a business owner, I love the beginning of the year. It’s a time I get set for the anticipation of the year’s successes and challenges. I also take a fresh look at my values and my business and set goals for the coming year. If you’re a business owner, here are some ways to make your business stronger in 2026:Think about how you want to grow. Business owners are risk takers; it’s part of our DNA. This is a great time to take a look at your tolerance for risk and determine how you want to scale your business. If you’re thinking about selling or retiring in the next year or two, your strategy might be very different from an owner who’s working on rapid growth. As an owner, you want to minimize your tax exposure, so you might want to invest in equipment or other improvements. If you’re planning on selling, you’ll want every dollar to go to the bottom line to add value.Your goal should always be to maximize profitability, and by the end of last year, you have 12 months’ worth of data to work with. Were there unexpected expenditures? Did the cost of goods or services increase enough that you might need to change your pricing? Are there places you could cut costs? Is there a relatively small investment (like technology) that could pay for itself by saving man-hours or eliminating errors? You probably have time now to ask big questions and dig deeper for answers.Consider making some strategic hires. In my experience, businesses are more sellable when they have a strong, capable manager running day-to-day operations. I can’t emphasize enough how critical that is to your growth and how sellable your business will be when you’re ready. If the business depends entirely on the owner, it can be hard to find the right buyer. If you’re spending all your time running the business, you won’t have time to grow it. Take a moment to assess your staff for future leaders, support their growth, or start planning a thoughtful hire.Are there gaps in your business model or your skill set that could be filled with a fractional hire? Do you need to generate more leads or convert more of the leads you get? Do you need someone to help with the simpler administrative tasks so you can be more strategic? You don’t always have to take on full-time employees to get the help you need; contractors with deep experience can cost you much less than what you’d pay for a full-time employee who might need more training or oversight.Look for ways to improve your processes and systems. This is a great time to review the components of your business model. If you touch a task more than once during a process, it’s probably a candidate for automation. Take a look at how you’re using AI; it’s a powerful tool for generating ideas for sales or marketing, planning and project management, and scripting communication across the company to make it more consistent. It can create checklists and draft emails for customers or prospects that will take you minutes to edit rather than hours to compose and type.Think about the kind of business you want to be in the new year. Take a look at your current customer base and the quality of the leads you’re getting. Are they in line with your business strategy? This might be the time to think about making tough decisions, such as firing a customer whose business is no longer profitable, or who takes up too much time and energy. You might need to sever ties with a vendor or contractor whose performance has declined. You might have to say no to opportunities you would have jumped at a couple of years ago.Once you take inventory of what’s working for you and what aligns with your values and strategy, it will be easier to make decisions about what you take on. The new year offers the chance for fresh starts and fresh approaches based on what you’ve learned about your company in the past year.Setting smart goals, writing them down, and reviewing them often will help you make sure that 2026 is a year for increased growth and profitability. If you’re thinking about retiring or selling within the next few years, this is a good time to get an idea of what your company is worth. The first step in our process is to get an opinion of value.About the Author: Antoinette Gonzales Norris is a Bay Area–based business broker with more than 25 years of experience advising entrepreneurs on growth strategy, exit planning, and maximizing enterprise value. She brings a practical, owner-focused perspective shaped by decades of helping business owners make smarter, more strategic decisions.To find out more, visit The Bay Advisors

01.27.2026

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Laura would like to expand availability and eventually bring on another injector—but only under the right circumstances.“I've been very picky with that in the past because I have such high standards for how my patients are treated,” she explained. “I want them to have the same level of care that they would have with me.”Bob sees the long-term vision as a continuation of what already works. “We’ve worked really hard to build the business to where it is,” he said, emphasizing that any growth must reflect the values they’ve established together.Both remain committed to ongoing education and improvement, including learning from international trends and conferences to stay focused on longevity and proven natural results rather than short-lived fads. 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Bob and Laura Kishi have built something that reflects who they are, both individually and as a team.In a region defined by innovation and ambition, their story is a reminder that the most enduring Bay Area businesses are often the ones built with heart, honesty, and a true sense of place.You can visit Allure Asthetics at https://www.allureaestheticsmarin.com/If you would like to nominate a business with great customer service, send me an email to james@automagicmedia.com

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Driving Innovation in Wine Country: How Cheryl Roberts and Ona Marks Helped Build a Smarter Napa Business Mode

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You want to know who’s at the winery, what they’re serving this year.”That philosophy shaped everything: driver training, itinerary planning, and winery relationships. When Cheryl joined the company about nine years ago, she didn’t just fill a role—she grew alongside the business.“She’s just grown and grown and grown with the company and with herself,” Ona said. “It’s been fantastic having her aboard.”How the Service Actually WorksAt its core, the service flips the traditional wine tour model.Most clients already have a car—whether it’s a rental from SFO or Sacramento, a personal vehicle, or something waiting at their hotel or Airbnb. A professional driver meets them wherever they are and takes over for the day.As Cheryl explained, “You call us, you have your personal vehicle, a rental, whatever you have available, and our driver will meet you… bring you to Sonoma for the day… and bring you right back to your house so you don’t ever have to worry about drinking and driving at all.”For guests without a car, the company also offers a Lexus SUV option at a higher hourly rate. But Cheryl noted that about 95% of clients already have a vehicle, making the designated driver model both practical and cost-effective—often about half the price of a traditional limousine service. A Network Built for ReliabilityOne of the company’s biggest strengths is scale without sacrificing personal touch. With around 20 drivers based throughout Napa, Sonoma, and the greater Bay Area, availability is rarely an issue.“We have drivers in San Rafael, Rio Vista, Healdsburg, Santa Rosa, Sonoma, St. Helena, Calistoga,” Cheryl said. “They’re speckled all over the Bay Area.”That depth matters. Smaller competitors often rely on one or two drivers, which limits flexibility. For hotels and concierges, consistency is everything—and this team has earned that trust.Challenges Along the WayThe road hasn’t been without obstacles. Like everyone in hospitality, COVID hit hard. But there were other, quieter challenges too.One of the biggest? Education.“A lot of people have never heard of anything like it,” Cheryl explained. “So the insurance aspect… that’s always kind of a little bit of a hurdle to explain.”Insurance is also what separates legitimate operators from fly-by-night competitors. Ona was blunt about it.“The insurance and everything we need for the state to be legal is over $20,000 a year,” she said. “When somebody calls and says, ‘Oh, I spoke to somebody, they’re $35,’ that’s very nice. Just call them back, ask if they have their insurance.”They’ve also dealt with hacked listings, copied websites, and growing competition—but reputation has carried them through.“We’re running about 75–80% repeat clients or referrals,” Ona noted. “That’s quite impressive.” Adapting to Trends in Wine CountryWine country isn’t static, and neither is the service.Experiences have become just as important as tastings. Guests might want a cooking class, a bike ride through the vineyards, or a stop at a local brewery alongside wineries.Cheryl has been especially focused on food and wine pairings, a trend that accelerated after COVID.“I dove into all the food and wine pairings that the Valley had to offer,” she said. “Knowing who’s offering what… really gave us an advantage.”Staying ahead of trends, building relationships with wineries, and understanding value—what guests get for their money—has helped the company stand out in a crowded field. Designated Driver Plus: Planning Without the OverwhelmFor guests who want help beyond transportation, the company offers what they call “Designated Driver Plus,” a planning service that blends local expertise with personalization.But it’s not a hard sell.“I’m not opposed to give free suggestions,” Cheryl said. “If someone’s done weeks of research, I’m not going to charge them just to finish it.”That generosity has paid off. Cheryl is frequently recommended by name in travel forums and social media groups.Marketing Through Relationships, Not GimmicksRather than flashy ad campaigns, growth has come from relationships.The company works closely with top hotels and concierges, including luxury properties like the Four Seasons. Social media plays a role, but networking—being present in the Valley, meeting people face-to-face—remains key.And responsiveness matters.“Between three of us, we’re pretty strong on getting back to people right away,” Ona said. A Philosophy of Customer ServiceWhen asked what truly sets them apart, both Ona and Cheryl came back to the same theme: listening.“You have to be a people person and you have to be able to read people even on the phone,” Ona said. “Really listening to them… we pretty much put together itineraries that make them really happy and want to come back.”Cheryl echoed that sentiment, contrasting their approach with cookie-cutter itineraries often pushed by affiliates.“We work with every winery on both sides of the valley,” she said. “We listen to what the client wants, their budget, their preferences… and then give them that wow factor at the end.”Looking AheadAs Napa and Sonoma continue to evolve, so do the plans. Expansion into other regions is on the long-term horizon, along with deeper roots in Sonoma as more visitors stay there while tasting in Napa.But the heart of the business remains unchanged: local drivers, real relationships, and experiences tailored to the individual.In a place as iconic—and as overwhelming—as wine country, that kind of grounded, people-first approach makes all the difference. Visit Designated Drivers at https://www.ddnapasonoma.com/

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